Biss Interiors Terms & Conditions / Policy
1. Services Provided
Biss Interiors offers the following professional services:
Interior Design Services: Including space planning, concept design, colour consultation, material and furniture selection, lighting and accessories, sourcing and purchasing, and coordination with contractors.
Construction/Renovation Services: Including demolition, remodelling, structural improvements, installations, and finishes. We may manage subcontractors, permits, and ensure code compliance.
Home Staging Services: Preparing properties for sale or rental through curated furniture, accessories, and styling. Includes assistance with decluttering and organising spaces for marketing.
2. Service Provider Responsibilities
Deliver timely and professional services aligned with industry standards.
Maintain regular communication with the Client.
Manage subcontractors or vendors as needed.
Provide detailed plans, timelines, and estimates before starting work.
3. Fee Structure & Payments
A non-refundable deposit is required to secure the booking and begin work.
Progress payments may be requested based on project milestones.
Final payment is due upon project completion.
Late payments over 30 days will incur a 5% monthly fee or the maximum allowed by law.
Additional costs (e.g., changes to scope or materials) must be agreed upon in writing.
4. Refund & Cancellation Policy
All deposits are non-refundable.
If the Client cancels the project after commencement, payment for all completed work and any incurred expenses up to the date of cancellation is required.
If the Client causes a delay exceeding 30 days without notice, the project may be considered cancelled and subject to rebooking.
5. Project Timeline
Estimated completion timelines are provided but may change due to material availability, contractor delays, or unforeseen circumstances.
The Client will be notified of any delays with an updated timeline.
Upon project completion, the Client must inspect and approve the work within the agreed inspection period.
6. Client Responsibilities
Provide property access during working hours.
Obtain required permits unless otherwise agreed.
Approve designs within 7 days of presentation. Major changes post-approval may incur extra costs.
Adhere to the payment schedule.
Maintain property insurance and ensure safety during the project.
7. Ownership of Intellectual Property
Upon full payment, the Client owns the final deliverables.
Biss Interiors retains the right to share completed work in its portfolio and marketing unless otherwise agreed in writing.
By agreeing to these terms, the Client consents to the use of project images for promotional purposes unless explicitly declined in writing.
Design revisions can be requested within 14 days of presentation and may incur additional charges.
8. Privacy Policy
Client information collected during the course of the project will be used solely for communication, project execution, and marketing (where consent is given).
All client data is securely stored and will not be shared with third parties without explicit permission.
9. Communication & Availability
We are available for communication Monday–Friday, 9:00 AM to 5:00 PM.
All emails and project queries will be responded to within 24–48 hours during working hours.
10. Substitutions Due to Material Unavailability
In the event of unavailable materials or products, Biss Interiors will propose appropriate alternatives that align with the original design intent and budget.
11. Termination
Clients may terminate the agreement with written notice and must pay for work completed to date.
Biss Interiors may terminate for non-payment, breach, or lack of cooperation.
12. Limitation of Liability
The Client agrees to indemnify Biss Interiors against claims arising from misuse or lack of permits.
Liability is limited to the total fees paid. We are not liable for indirect or consequential damages.
13. Force Majeure
Biss Interiors is not liable for delays or failure to perform due to causes beyond our control, including but not limited to acts of God, pandemics, supplier delays, or labour strikes.
14. Dispute Resolution
Disputes will first be addressed via mediation, then binding arbitration in accordance with the laws of England & Wales.
15. Governing Law
This agreement is governed by the laws of [Jurisdiction]. All proceedings must be brought within this jurisdiction.
16. General Terms
This agreement is the full understanding between both parties.
Amendments must be in writing and signed by both parties.
Rights cannot be transferred without written consent from Biss Interiors.
For any questions or clarifications regarding our policies, please contact us directly at bissinteriors@gmail.com.